Returns Policy

  • Any Goods which you believe are defective must be returned to us within 14 days of purchase (Please drop us an E-mail so we can let you know our returns address)and credit you the postage fees, if the goods are damaged or faulty.

  • For hygiene reasons we do not accept returns on worn earrings.

  • We are able to send out replacement items if we have stock of the faulty item. We will issue you with a refund, or a replacement within 5 working days.

  • We recommend using recorded delivery and keeping proof of postage.

  • Returns are sent at your own expense, unless the item faulty.


  • We reserve the right to change our terms & conditions of business without notice.

  • All prices are including VAT.

  • All goods remain the property of Voulez Vibes until paid for.

  • No goods will be credited until paid for.

  • No claims will be allowed for pilferage or damage unless notified to carriers and ourselves immediately.

  • Notice of non-delivery must be given within 14 days.

  • All images are copyright to Voulez Vibes. Their use in any form without permission is strictly forbidden. 

  • Sterling silver may tarnish over time.

We always strive to provide the best customer experience, if you're still troubled or can't find what you're looking for why not drop us an email and we'll get back to you as soon as possible.